01
Hospitality
Reception, reservations, concierge. Open around the clock.
- Calls tracked and returned promptly
- Forwarding to your concierge desk
- A response day and night
Your entire business telephony
in your pocket.
Avepto modernises your company’s telephony and makes it mobile, reliable and simple to manage. Your teams stay reachable everywhere, on all their devices, with support tailored to you.
- Salt Business
- Telcopack
- Yeastar
- Yealink
Unified communications
Phone, video, chat.
One platform.
Your teams stop juggling apps. Calls, messaging, video conferencing, and presence come together in a single interface, accessible from any device.
Professional calls, anywhere
Make and receive calls from your desk, your mobile, or your browser. Same number, same quality, and the same experience everywhere you go.
Built-in Softphone
Call from your computer or your smartphone with the Linkus app, with no physical desk phone required. Your business extension follows you on every single device you work from.
Device Switching
Move an active call from your desk to your mobile with a single tap: the line stays open throughout the transfer, with no gap the person on the other end can hear.
HD Audio
High-definition audio with noise and echo cancellation, so every conversation stays crystal clear, even in an open space or when you are calling from a noisy environment.
Unified Call Log
Every call from desk, mobile and web is gathered into one searchable history you can scan in seconds. No more checking each device separately to track down a single past call again.
IP phones delivered and configured
On the desk,
ready to go.
We pick the right handset for each role, configure it and label it. Your team just picks up.
Telephony features
More than a dial tone.
A complete call engine.
From the moment a call arrives to long after it ends, every step is handled by features that have become standard.
Professional first impressions, every time
From the moment the phone rings, your system identifies the caller, presents a professional greeting, and knows exactly where to send them, before anyone picks up.
Auto Attendant
Greet every caller with a professional menu and route them to the right department, extension or voicemail, without a receptionist. Your business stays reachable at any hour.
Caller ID & AutoCLIP
Display caller details from the very first ring. When a customer calls back, AutoCLIP routes them straight to the person they last spoke with, no need to repeat their story.
Time-Based Routing
Route calls differently for business hours, lunch breaks, public holidays and weekends. Everything switches automatically, with no manual changes every time your schedule moves.
Interactive voice response (IVR)
Create layered menus with submenus: "Press 1 for Sales, then 2 for existing orders". Keep it as simple or as detailed as your callers need to find the right person quickly.
Full scope
Avepto takes ownership of your telephony from end to end.
DECT coverage diagnostic
We map your coverage, floor by floor.
Walls, floors, materials: we rebuild the exact plan.
Audit of the existing setup
Inventory of numbers, lines, handsets, contracts and weak points.
Number porting
Your existing landline numbers preserved, handled with the carriers.
Switchboard configuration
Greetings, menus, languages, departments, schedules.
Call queues
Distribution by team, priority, overflow.
Schedules & forwarding
Opening hours, Swiss public holidays, vacations, emergencies.
Mobile & desktop apps
Call from the company number, anywhere, cleanly.
IP phones
Selection, delivery, configuration and labelling of handsets.
Built-in AI features
Your phone system.
With a brain behind it.
AI handles the calls you can’t get to, transcribes the ones you take, summarises what was said, and automates everything in between.
A virtual receptionist that understands
The AI receptionist answers calls with a natural voice, understands the caller’s intent, and routes them intelligently. No menus to navigate, no buttons to press.
Available 24/7
Answers an unlimited number of simultaneous calls, day and night, weekends and holidays included. Every caller gets an answer, even when the whole team is busy elsewhere.
Understands Natural Speech
The caller simply talks, as they would to a person. Neither phone menus nor exact keywords to remember: the AI understands the request as it is phrased and acts on it.
Trained on Your Content
Learns from your own documents or your website address so it answers accurately about your business, services and opening hours, just like a well-briefed member of your team.
Hands Off to a Human
Passes the call to a colleague the moment the request needs it, carrying over all the useful context from the conversation. The colleague picks up with the full history in view, without starting from scratch.
Managed telephony
The businesses where the line cannot go down.
If your business stops when the switchboard goes quiet, your telephony is critical infrastructure. Avepto runs it as such.
02
Property management
Multi-site switchboard and tenant on-call on a single line.
- Routing tailored to every site
- An on-call line that stays reachable
- Calls taken over without disruption
03
Medical practices
Appointments and emergencies without saturation. Confidential calls.
- A queue that does not get saturated
- Emergencies answered as a priority
- Every exchange stays confidential
04
Tradespeople
Clients, sites and urgent calls: reachable even while you are on the move.
- Calls follow you from site to site
- Forwarding arrives on your mobile
- Quotes and emergencies stay covered
Frequently asked questions
Your questions on
business telephony.
A question that’s not here? Bring it to the audit, we’ll answer plainly.
Yes. Avepto handles porting your landline numbers with your current provider. Your customers keep using the same numbers, with nothing to change on their end. Porting is part of the migration project and stays transparent for the people who call you.
The cutover is scheduled for an agreed date, outside critical hours. The new switchboard is configured in parallel before porting. When the number switches over, calls land directly on the new infrastructure. Avepto plans the operation so your business keeps running.
Yes. The phone system integrates with Microsoft Teams: your staff make and receive calls from within the Teams interface, without opening another tool, and their presence shows as busy when they are on a call. It is an integration inside Teams, backed by the phone system for lines, queues and call routing. We tailor this integration to your environment during the audit.
Yes. The mobile app, on iOS and Android, lets every employee use their personal or work phone to make calls showing the company number. Their private number stays hidden. Each employee keeps a single business line, wherever they happen to be.
Avepto usually hosts your phone system on a Swiss cloud rather than in your offices. If the office connection goes down, your staff stay reachable by reconnecting over 5G, from the app on mobile or computer. For a business where telephony can never stop, we add a second infrastructure at another site. If the first host becomes unavailable, calls switch automatically to the second. The scenario that fits your business is defined during the audit.
Continue exploring
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and the reading that goes with them.
The services most often deployed alongside this one, and the field notes published by our specialists.
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Next step
Your telephony should be clear, reliable, simple to manage.
We meet to talk about your needs and your current setup. You discover what modern telephony brings to daily operations: AI-assisted reception, call transcription, mobility. You leave with concrete next steps, no commitment.