Infrastructure & services
- Continuous monitoring of your servers and systems
- Proactive application of security updates
- Diagnosis and resolution of software incidents
Outsourced IT management.
Your team works, the rest just runs.
Workstations, servers, network, security, backups and end-user support, handled by a local team. Your infrastructure is monitored, maintained and documented.
Monitored estate
Workstations and servers followed continuously. Drift shows up before the incident.
Avepto Monitor
Web server
99.9%
availability
Database
99.8%
availability
Mail Exchange
99.7%
availability
Network performance Stable
12 servers online 0 alerts
Updates applied
Systems, applications and security patches, deployed without tying up your team.
Update manager
Windows Server 2022
Done Microsoft 365 Apps
Done Security patches
Done Network firmware
In progress...Servers and services
What keeps your business running stays monitored, with a history you can consult.
Dashboard: real time
SRV-PROD-01
CPU 18% Online
SRV-PROD-02
CPU 24% Online
SRV-DB-01
CPU 31% Online
SRV-MAIL-01
CPU 12% Online
SRV-BACKUP
CPU 45% Maintenance
CPU load (24h) Avg. 23%
The scope
Your whole IT, in a single plan.
Seven areas covered by one contract. You know exactly what’s handled, and what falls under a separate quote.
Workstations PC & Mac
- Centralised management of system and app updates
- Continuous verification of security protections
- Preventive maintenance and mobile fleet management
User support
- Office, print, network and mail assistance
- User account lifecycle management
- Fast response to your requests
Backup & restore
- Backups monitored 24/7, an alert as soon as one fails
- Detection and handling of alerts and anomalies
- Fast restore of your files and folders
Network & security
- Application of network security patches
- WiFi adjustments, access rules and user VPN
- Advanced protection of endpoints and configurations
Licences & cloud
- Complete administrative management of your licences
- A single monthly bill, consolidated and clear
- Microsoft 365, Infomaniak and associated cloud services
Printers & peripherals
- Installation and configuration of network printers
- Troubleshooting of connectivity and access issues
- Driver and connected peripheral updates
Out of scope.
Need a service that isn’t on the catalogue?
Projects, migrations, targeted audits and out-of-band interventions are billed by time spent, against a prior quote. The exact scope is defined in the contract annex.
Request a scope reviewContinuous monitoring
Watch. Anticipate.
We monitor your servers, workstations and network around the clock, spot the weak signals, and resolve the issue before it reaches your people.
Everything is running normally
Issues right now:none
Last check:just now
Smartphones and tablets configured remotely
Inventory, configuration and policies on the mobile fleet. Devices leave, control stays.
Behavioral monitoring on workstations
Behavioral monitoring on workstations. A compromised endpoint is isolated before it can spread.
Sign-ins and access monitored continuously
Unusual sign-ins, privilege escalation, dormant accounts. Threats caught on the identity layer.
Printers, scanners and multifunction units
Printers, scanners, multifunction units. Supplies and print queues kept under watch.
Firewalls, Wi-Fi and segmentation
Firewalls, Wi-Fi and segmentation mapped. Alert on every change.
Hypervisors, NAS and virtual machines
Capacity, state and backups for hypervisors, NAS and VMs. Verified every day.
Clear support
Clear support
for your teams.
You speak to a team that already knows your infrastructure, your users and your priorities. Every answer comes with that context, with no need to re-explain on every call.
Ticket #4721: printing problem
JD
Hi, my network printer has stopped responding since this morning.
09:12
AV
I can see the issue: the print service is stuck. I’m restarting it remotely.
09:14
AV
Done! Could you try printing again?
09:16
JD
Works perfectly, thank you!
09:20
Resolution time: 8 minutes
- Intake
A single point of contact
Email, phone, tickets: you choose the channel. You always reach a team that follows your environment.
- Qualification
Immediate triage
Priority assessed by business impact. Critical incidents open a direct channel immediately.
- Resolution
Remote support
Remote control, diagnosis, fix. Most requests resolve without a visit.
- Escalation
On-site intervention
When remote isn’t enough, a technician travels to Geneva or French-speaking Switzerland.
- Verification
Follow-up
A systematic follow-up confirms everything works. The full history stays accessible for your next request.
- Ongoing
The same incident doesn’t come back
We record the cause and the fix for every intervention. That’s what lets us anticipate, not just repair.
Provider migration
Switch providers
without chaos.
- 01
Access takeover
Admin accounts, consoles, supplier contracts. The handover is documented.
- 02
Audit of the existing setup
Real state of the estate, security, backups, network. Without complaisance, without drama.
- 03
Documentation
Rebuilding the missing knowledge base. Diagrams, plans, procedures.
- 04
Critical risk remediation
Anything that can’t wait is handled immediately, in transparency with leadership.
- 05
Gradual takeover
The scope is taken on in stages, without service interruption. The user doesn’t see the transition.
- 06
Communication to the teams
A clear message, a new entry point, a simple procedure. No confusion.
- 07
First report
30 days after switchover: state of play, actions taken, 90-day plan.
01 / 07
Taking over an existing setup is our everyday work. Most of our clients already had a provider, and the switch unfolds methodically, step by step.
A switch that takes no effort from you
We collect the accesses and take over at our own pace. Your teams keep working as usual while we pick up the reins.
Pricing
A known scope,
a budget under control.
We size the package to your real environment. Here are the five variables that shape it.
01 Number of users Primary volume, each user generates a recurring cost in support, security and backup.
02 Number of endpoints and servers Endpoints to protect, patch and monitor. More hardware, more surface.
03 Servers and cloud services On-premise, public cloud, critical software services. The scope to operate.
04 Required security level Compliance, regulated sector, sensitive data. The level of protection adjusts accordingly.
05 Backup and continuity Data volume, target recovery times, off-site copy. An SME exposed to a disaster needs more.
Once we know your estate, Avepto proposes a clear monthly package, sized to your environment. No hidden costs, no per-incident billing.
Observed order of magnitude
CHF 5 to 20/ user / day
Indicative range for a standard SME of 5 to 80 users. The package is then adjusted to your exact scope.
Client case
An alert handled
before the outage.
A real, anonymised case. Lausanne law firm, 15 to 20 users, on Avepto managed IT for 18 months. What monitoring caught in time.
Context The firm relies on a file server for active matters. Data sits on the main drives; two mirrored SSDs act as a cache to speed up access. If one of the two stops, the other carries on alone.
Signal detected One of the two cache SSDs fails outright. The mirror holds and the firm keeps working without noticing anything. But had the second SSD failed before replacement, data in transit through the cache could have been lost. Our monitoring receives the alert and we inform the firm.
Action taken A quote goes out for the replacement SSD. The firm approves it, then we step in on site: the drive is replaced and the cache mirror rebuilt.
Outcome The firm noticed no interruption: the cache carried on from the remaining SSD throughout the operation, and the data stayed intact. The window of risk closed within days, before the invisible fault became a real one.
Anonymised case with the client’s agreement. Technical details modified to preserve the confidentiality of the environment. References available on request, under agreement.
FAQ
Your questions on
managed IT services.
If a question isn’t listed, ask it in the contact form. We’d rather give a precise answer than a fast one.
Managed IT means entrusting the operation, monitoring and maintenance of your IT to an external provider, under contract. You get a defined scope, a written service level and a single point of contact. You’re not buying break-fix hours. You’re buying your SME’s reliable day-to-day operation. Avepto, based in Satigny in the canton of Geneva, runs this service for SMEs across French-speaking Switzerland.
Break-fix is reactive and billed per incident. Managed IT is continuous and on a flat fee. Our work first aims to prevent incidents through monitoring and regular maintenance. Most of that activity stays invisible to your teams. You pay a predictable monthly amount, not a string of unplanned emergencies.
Yes. A team of fewer than ten usually doesn’t need an in-house IT team, but it does need its IT to actually be managed. Avepto regularly supports professional practices, accounting firms and engineering offices of that size in French-speaking Switzerland. The scope adjusts to your number of devices, without the fixed cost of a dedicated team.
Yes. Avepto operates either as a replacement or as a complement to an internal team. The split of scope is defined upfront and written into the contract. A common example: in-house keeps the business apps, Avepto takes infrastructure, security and end-user support. Everyone knows who does what, with no grey area between the two.
The takeover follows seven methodical steps over roughly 30 days: access takeover, audit, documentation, critical risk remediation, gradual handover, team communication, first report. The transition is designed to stay invisible to users. Your access and documentation become yours from the start.
Continue exploring
Related services,
and the reading that goes with them.
The services most often deployed alongside this one, and the field notes published by our specialists.
Next step
Your IT, genuinely under control.
Tell us where you stand: the size of your estate, who looks after it today, and what’s wearing you down. We reply within one working day, with what we’d take on and a clear proposal. No commitment.