--- title: "Outsourced IT management for SMEs in Geneva | Avepto" canonical_url: "https://avepto.ch/en/managed-it/it-support" last_updated: "2026-09-13T20:46:37.132Z" meta: description: "Workstations, servers, network and user support handled by a local team in Geneva. Tickets are tracked, documented and resolved within agreed timeframes." "og:description": "Workstations, servers, network and user support handled by a local team in Geneva. Tickets are tracked, documented and resolved within agreed timeframes." "og:title": "Outsourced IT management for SMEs in Geneva" "twitter:description": "Workstations, servers, network and user support handled by a local team in Geneva. Tickets are tracked, documented and resolved within agreed timeframes." "twitter:title": "Outsourced IT management for SMEs in Geneva" --- # Outsourced IT management. Your team works, the rest just runs. Workstations, servers, network, security, backups and end-user support, handled by a local team. Your infrastructure is monitored, maintained and documented. Take back control of your IT Monitored estate Workstations and servers followed continuously. Drift shows up before the incident. Avepto Monitor Web server 99.9% availability Database 99.8% availability Mail Exchange 99.7% availability Network performance Stable 12 servers online 0 alerts Updates applied Systems, applications and security patches, deployed without tying up your team. Update manager Windows Server 2022 Done Microsoft 365 Apps Done Security patches Done Network firmware In progress... Servers and services What keeps your business running stays monitored, with a history you can consult. Dashboard: real time SRV-PROD-01 CPU 18% Online SRV-PROD-02 CPU 24% Online SRV-DB-01 CPU 31% Online SRV-MAIL-01 CPU 12% Online SRV-BACKUP CPU 45% Maintenance CPU load (24h) Avg. 23% The scope ## Your whole IT, in a single plan. Seven areas covered by one contract. You know exactly what’s handled, and what falls under a separate quote. ### Infrastructure & services - Continuous monitoring of your servers and systems - Proactive application of security updates - Diagnosis and resolution of software incidents ### Workstations PC & Mac - Centralised management of system and app updates - Continuous verification of security protections - Preventive maintenance and mobile fleet management ### User support - Office, print, network and mail assistance - User account lifecycle management - Fast response to your requests ### Backup & restore - Backups monitored 24/7, an alert as soon as one fails - Detection and handling of alerts and anomalies - Fast restore of your files and folders ### Network & security - Application of network security patches - WiFi adjustments, access rules and user VPN - Advanced protection of endpoints and configurations ### Licences & cloud - Complete administrative management of your licences - A single monthly bill, consolidated and clear - Microsoft 365, Infomaniak and associated cloud services ### Printers & peripherals - Installation and configuration of network printers - Troubleshooting of connectivity and access issues - Driver and connected peripheral updates ### Out of scope. Need a service that isn’t on the catalogue? Projects, migrations, targeted audits and out-of-band interventions are billed by time spent, against a prior quote. The exact scope is defined in the contract annex. [Request a scope review](https://avepto.ch/en/contact) Continuous monitoring ## Watch. Anticipate. We monitor your servers, workstations and network around the clock, spot the weak signals, and resolve the issue before it reaches your people. Everything is running normally Monitoring from Geneva Issues right now:none Last check:just now Backups:up to date Mobile device management (MDM) ### Smartphones and tablets configured remotely Inventory, configuration and policies on the mobile fleet. Devices leave, control stays. Endpoint protection (EDR) ### Behavioral monitoring on workstations Behavioral monitoring on workstations. A compromised endpoint is isolated before it can spread. ITDR ### Sign-ins and access monitored continuously Unusual sign-ins, privilege escalation, dormant accounts. Threats caught on the identity layer. Peripherals ### Printers, scanners and multifunction units Printers, scanners, multifunction units. Supplies and print queues kept under watch. Network ### Firewalls, Wi-Fi and segmentation Firewalls, Wi-Fi and segmentation mapped. Alert on every change. Servers ### Hypervisors, NAS and virtual machines Capacity, state and backups for hypervisors, NAS and VMs. Verified every day. Clear support ## Clear support for your teams. You speak to a team that already knows your infrastructure, your users and your priorities. Every answer comes with that context, with no need to re-explain on every call. Ticket #4721: printing problem Resolved JD Hi, my network printer has stopped responding since this morning. 09:12 AV I can see the issue: the print service is stuck. I’m restarting it remotely. 09:14 AV Done! Could you try printing again? 09:16 JD Works perfectly, thank you! 09:20 Resolution time: **8 minutes** 1. Intake ### A single point of contact Email, phone, tickets: you choose the channel. You always reach a team that follows your environment. 2. Qualification ### Immediate triage Priority assessed by business impact. Critical incidents open a direct channel immediately. 3. Resolution ### Remote support Remote control, diagnosis, fix. Most requests resolve without a visit. 4. Escalation ### On-site intervention When remote isn’t enough, a technician travels to Geneva or French-speaking Switzerland. 5. Verification ### Follow-up A systematic follow-up confirms everything works. The full history stays accessible for your next request. 6. Ongoing ### The same incident doesn’t come back We record the cause and the fix for every intervention. That’s what lets us anticipate, not just repair. Provider migration ## Switch providers without chaos. 1. 01 ### Access takeover Admin accounts, consoles, supplier contracts. The handover is documented. 2. 02 ### Audit of the existing setup Real state of the estate, security, backups, network. Without complaisance, without drama. 3. 03 ### Documentation Rebuilding the missing knowledge base. Diagrams, plans, procedures. 4. 04 ### Critical risk remediation Anything that can’t wait is handled immediately, in transparency with leadership. 5. 05 ### Gradual takeover The scope is taken on in stages, without service interruption. The user doesn’t see the transition. 6. 06 ### Communication to the teams A clear message, a new entry point, a simple procedure. No confusion. 7. 07 ### First report 30 days after switchover: state of play, actions taken, 90-day plan. 01 / 07 Taking over an existing setup is our everyday work. Most of our clients already had a provider, and the switch unfolds methodically, step by step. A switch that takes no effort from you We collect the accesses and take over at our own pace. Your teams keep working as usual while we pick up the reins. Pricing ## A known scope, a budget under control. We size the package to your real environment. Here are the five variables that shape it. 01 Number of users Primary volume, each user generates a recurring cost in support, security and backup. 02 Number of endpoints and servers Endpoints to protect, patch and monitor. More hardware, more surface. 03 Servers and cloud services On-premise, public cloud, critical software services. The scope to operate. 04 Required security level Compliance, regulated sector, sensitive data. The level of protection adjusts accordingly. 05 Backup and continuity Data volume, target recovery times, off-site copy. An SME exposed to a disaster needs more. Once we know your estate, Avepto proposes a clear monthly package, sized to your environment. No hidden costs, no per-incident billing. Observed order of magnitude CHF 5 to 20/ user / day Indicative range for a standard SME of 5 to 80 users. The package is then adjusted to your exact scope. Client case ## An alert handled before the outage. A real, anonymised case. Lausanne law firm, 15 to 20 users, on Avepto managed IT for 18 months. What monitoring caught in time. Context The firm relies on a file server for active matters. Data sits on the main drives; two mirrored SSDs act as a cache to speed up access. If one of the two stops, the other carries on alone. Signal detected One of the two cache SSDs fails outright. The mirror holds and the firm keeps working without noticing anything. But had the second SSD failed before replacement, data in transit through the cache could have been lost. Our monitoring receives the alert and we inform the firm. Action taken A quote goes out for the replacement SSD. The firm approves it, then we step in on site: the drive is replaced and the cache mirror rebuilt. Outcome The firm noticed no interruption: the cache carried on from the remaining SSD throughout the operation, and the data stayed intact. The window of risk closed within days, before the invisible fault became a real one. Anonymised case with the client’s agreement. Technical details modified to preserve the confidentiality of the environment. References available on request, under agreement. ![A team at work on IT managed by Avepto](https://assets.avepto.ch/cdn-cgi/image/w=2560,h=1706,f=auto,q=75/fdfd6d8f-5b90-417b-8132-4ff3d9963cc9.webp) *Day to day IT looked after every day, with no effort from your teams Geneva* FAQ ## Your questions on managed IT services. If a question isn’t listed, ask it in the contact form. We’d rather give a precise answer than a fast one. ### What is managed IT for an SME? Definition and contractual engagement Managed IT means entrusting the operation, monitoring and maintenance of your IT to an external provider, under contract. You get a defined scope, a written service level and a single point of contact. You’re not buying break-fix hours. You’re buying your SME’s reliable day-to-day operation. Avepto, based in Satigny in the canton of Geneva, runs this service for SMEs across French-speaking Switzerland. ### What’s the difference between IT break-fix and managed IT for an SME? Break-fix versus continuous flat fee Break-fix is reactive and billed per incident. Managed IT is continuous and on a flat fee. Our work first aims to prevent incidents through monitoring and regular maintenance. Most of that activity stays invisible to your teams. You pay a predictable monthly amount, not a string of unplanned emergencies. ### Is managed IT suited to an SME of fewer than ten people? Suited to SMEs under ten Yes. A team of fewer than ten usually doesn’t need an in-house IT team, but it does need its IT to actually be managed. Avepto regularly supports professional practices, accounting firms and engineering offices of that size in French-speaking Switzerland. The scope adjusts to your number of devices, without the fixed cost of a dedicated team. ### Can Avepto work alongside an SME’s in-house IT team? Cooperation with an in-house IT team Yes. Avepto operates either as a replacement or as a complement to an internal team. The split of scope is defined upfront and written into the contract. A common example: in-house keeps the business apps, Avepto takes infrastructure, security and end-user support. Everyone knows who does what, with no grey area between the two. ### How does switching managed IT providers work for an SME? Takeover from another provider The takeover follows seven methodical steps over roughly 30 days: access takeover, audit, documentation, critical risk remediation, gradual handover, team communication, first report. The transition is designed to stay invisible to users. Your access and documentation become yours from the start. Continue exploring ## Related services, and the reading that goes with them. The services most often deployed alongside this one, and the field notes published by our specialists. Related services - [Antivirus & EDR Endpoint detection. Blocks and isolates.](https://avepto.ch/en/cybersecurity/antivirus) - [Backups Backup and restore. Copies verified, not just stored.](https://avepto.ch/en/managed-it/backups) - [Apple fleet Macs managed through MDM. Onboarding and updates.](https://avepto.ch/en/managed-it/apple) - [Network security Firewall, segmentation, network protection.](https://avepto.ch/en/cybersecurity/networks) Next step ## Your IT, genuinely under control. Tell us where you stand: the size of your estate, who looks after it today, and what’s wearing you down. We reply within one working day, with what we’d take on and a clear proposal. No commitment.